The goal of flowerstoukraine.com and giftodessa.com is to make every customer a satisfied customer. If you are not satisfied with any flower arrangement or a gift purchased through our web site, please don't hesitate to contact us and we will do our best to satisfy your needs. Please familiarize yourself with our Substitution and Cancelation policies.

Due to various seasonal conditions, availability of some flowers may be limited. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, the flowerstoukraine.com or giftodessa.com florists will deliver a second choice of similar flowers ,which contains an equal or greater value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation.

Additional items (toys, chocolates, cakes, champagne) may vary according to region and supply. If particular type of the item is not available in the city of delivery, we will deliver most similar one. Our main commitment is to ensure the quality and integrity of the item delivered matches the value of the item ordered.

If for any reason you wish to change or cancel your order, please notify us as soon as possible. We are happy to accommodate requests for changes or cancellations as long as we receive them before the order has been sent out on delivery or prepared for shipment. Forty-eight hour advance notice is necessary to assure a cancellation or any changes to your order. An order cannot be cancelled or changed after it has been sent out on delivery or prepared for shipment. Absolutely no refunds , cancellations or alterations of the orders, which are prepared for shipment or already shipped out.

In case an order has been cancelled 48 hours before the date of delivery we give you a store credit for the amount you paid or payment will be credited back to your card or Paypal account except $30 USD cancellation fee. If an order has been cancelled later than 48 hours before the delivery but not later than 24 hours before the date of delivery we keep 30% of the order's total or $40 (whichever is greater) and give you a store credit or credit back your card for remaining amount.
Store credits can be redeemed for any purchase in FlowersToUkraine.com or RussianFlora.com online store and have no expiration date.
No refund will be given if an order has been cancelled later than 24 hours before the date of delivery.

Note: If the delivery couldn't be done because of incorrectly specified recipient's address (and the correct phone number of the recipient wasn't given) , long absence of the recepient or recepient's refusal to accept the order, FlowersToUkraine.com will keep 30% of the order total or $40, whichever is greater. You will receive a store credit for the remaining amount. In a special cases such us two or more delivery attempts, remote location of the recepient, high transportation expences, high cost of flowers/gifts , etc. , the company may retain more then 30% ( up to 100%) of the order's total. The order is also being considered undeliverable if the address is correct but the recepient is absent on two or more delivery attempts. It's highly recommended to specify properly working phone number of the recipient to avoid the scam incidents , numerous delivery attempts and the corresponding expenses.

Rerouting (readdressing) of the order to a different recepient is not permitted because we spend labor and resources on each order. The non-delivered order has to be canceled first and attempted delivery expences retained. The rest will be refunded to your account or given as a store credit. The new order can be made independently of the old order.
Redirection may be allowed as an exception if attempted delivery expences have been paid for the first order.

If we attempted delivery and the address turned out to be wrong, we allow five days after date of delivery attempt for address and phone clarification.

If you did not apply the coupon code at the time of order submission, we can not apply it back or provide a credit to your card or PayPal account.